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PUCKIPUPPY Values Your Privacy

This Privacy Policy describes how www.PUCKIPUPPY.com ("the website" or "we") collects, uses, and discloses your personal information when you visit the website or make purchases from it.


By accessing this website, registering with PUCKIPUPPY, creating a user profile on the PUCKIPUPPY website, or submitting information to PUCKIPUPPY, you consent to this Privacy Policy and the collection and use of information as described below. We will provide notifications and seek your consent at different stages of information collection. If you do not agree with our policies and practices, you may not be able to access certain parts of the website or benefit from it.


Please note that this Privacy Policy applies to the information we collect:
  • When you visit the website.
  • When you submit information to us on the website.
  • When you create or use a user profile on the website.
  • When we communicate with you through email and other communication channels.
  • Through service providers that collaborate with us to provide services.
  • In any other way during your use of our services.

How We Collect Your Information

When you interact with our services, we collect personal information. Personal information refers to any information that is related to you, identifies your personal identity, or can be used to identify you. The types of personal information we may collect include information you provide to us and information collected automatically. We may also collect additional information if you contact us for customer support.
Information We Collect: If you access or submit inquiries, set up an account, subscribe to services, register to receive marketing materials, participate in contests, giveaways, or promotions, upload photos, or receive other services through our website, we may ask you to provide certain personal information, such as your name, email address, phone number, location, and postal code, as well as other personal identification information ("Personal Information").
We take reasonable measures to ensure that we only request the information necessary for the purposes listed in "How We Use Your Information". We also take steps to ensure that your contact information is accurate, complete, up-to-date, and reliable. We only collect and process your personal information in the following cases:
  • With your explicit consent.
  • When we have a legitimate interest in collecting and processing data for our direct marketing purposes, or when required or permitted by law.
We may periodically supplement the personal information we collect from you with aggregated information about you or others that we obtain from companies with whom we have marketing or other business relationships. Under this Privacy Policy, any aggregated information linked to or linkable to your personal information will be treated by us as personal information.
Children Under 16: This website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at the following address to request deletion: www.PUCKIPUPPY.com.
Payment Information: PUCKIPUPPY does not collect or maintain any payment information. When you place an order for an electric bike or other products, all payments are processed through our third-party payment processor, Shopify Inc., as of the date of this Privacy Policy. When you provide payment information on this website, it will be done through Shopify's payment portal. All payment information and transactions are subject to Shopify's Privacy Policy and Terms of Use. If any issues arise during the processing of your order, we will use your contact information to address such issues. Except as otherwise provided in this Privacy Policy, we do not share your personal and financial information with any third parties.
PUCKIPUPPY also collaborates with service providers to offer convenient financing options for purchasing our electric bikes. When you choose to provide funding for the purchase of an electric bike, you will be redirected to the service provider's website or portal to submit the necessary information for financing. PUCKIPUPPY does not have the right or ability to alter decisions regarding financing or access any information related to financing, such as your credit score. All requirements for financing options are determined by the applicable service provider.
Through your use of this website, we or service providers may use third-party website analytics tools or other licensed technologies to collect information about your use of this website. This information may be combined with other information you choose to submit to us. This information may also be merged into aggregated information about site visitors and traffic. We may also use analytics tools from third-party service providers to distinguish and analyze user behavior. Here are the details and reasons for how we do this:
  • Log Files: We or service providers may collect anonymous information and technical information from your computer, including your Internet Protocol (IP) address, data about your computer or other devices, the type of browser or operating system you use, the programs, services, and software versions you use, the address of any website you access when requesting a web page on this website, and any links to other websites. We use this information for statistical purposes to ensure that the pages on our website display and operate correctly on your computer, determine which website referred you to our website, personalize your access to our website, or conduct our own analysis and research to improve our plans, products, services, and content. We use service providers to collect and analyze this information, and we reserve the right to change the service providers who collect and analyze the described information in the future. If you do not agree with PUCKIPUPPY or its service providers collecting and using your anonymous information and technical information as described in this paragraph, your choice is to stop using this website or contact us as described in "Control Your Personal Information."
In general, we use first-party and third-party session and persistent cookies. The cookies we set are called "first-party cookies," and the cookies set by our service providers are called "third-party cookies." Session cookies are temporary cookies that remain on your device until you close your web browser. Many session cookies are essential for the proper functioning of our website as they typically allow you to move around our website and use our features. Persistent cookies remain on your device until you close your browser or manually delete them (the length of time a cookie remains on your device depends on the specific cookie's duration or "lifetime" and your browser settings). Persistent cookies help us identify you as an existing user of our website, so you can easily and conveniently return to our website or interact with our services without having to log in again. Additionally, persistent cookies can help us identify you when you view resources belonging to our website (such as advertisements) from other websites or applications and help us record information about your browsing habits during the lifetime of the persistent cookie.
  • Types of Cookies:
    • Strictly Necessary Cookies: These cookies are essential for the proper functioning of our website and ensure that you can access our services (e.g., login functionality, load balancing, navigation, form filling). Without these cookies, the website will not function properly.
    • Preference Cookies: These cookies allow our website to provide enhanced features or settings based on your previous visits and choices, such as language preferences, remembering login details, remembering search and filter settings, and other conveniences.
    • Statistical Cookies: Statistical cookies enable us to understand how visitors interact with our website by anonymously collecting and reporting information.
    • Social Media Cookies: These cookies are used to allow you to share or like our pages and content through third-party social media websites.
    • Marketing Cookies: Marketing cookies are used to track visitors on our website. The purpose is to display personalized and attractive advertisements relevant to individual users.
    • Web Beacons: Certain pages on this website and our emails may contain small electronic files called web beacons (also known as transparent GIFs, pixel tags, and single-pixel GIFs), which allow us or service providers to count users who have visited these pages or opened emails and gather other related website statistics (e.g., recording popularity of certain website content and verifying system and server integrity).
    • Social Networks: If you access any of our websites from social networking sites (e.g., Facebook or Twitter), or if you agree to associate your account with us through social networking sites, we may also receive personal information about you from such social networking sites. Our receipt of your personal information through social networking sites is subject to the terms of use and privacy policies of the social networking sites. For marketing purposes only, we may retain this information together with the information we directly collect from you.
Information We Collect Offline:When you visit the PUCKIPUPPY retail showroom for purchases/payment, fill out registration agreements, visit, test ride e-bikes, or submit inquiries at such retail showrooms, we collect information. This may include:
  • Your personal contact information, such as your name, address, email address, and phone number.
  • Your sensitive personal information, such as your emergency contact and posting information, driver's license number, and employer information.
  • Your financial information is required for payment processing.
  • Video recordings of your entry and exit from our retail showrooms.
  • Information collected offline by third parties to facilitate services, such as credit card, bank, or other payment-related information.

How We Use Your Information

We use your personal information for the purposes described during collection and manage the internal operations and security of our website according to this privacy statement. We may also use your personal information for analysis and direct marketing purposes, including:
  • Regularly sending you emails and newsletters.
  • Confirming, sending, and tracking your orders, subscriptions, or registrations.
  • Communicating with you regarding information about your orders, subscriptions, or registrations.
  • Responding to customer inquiries.
  • Sending you surveys and other communications.
  • Analyzing preferences, trends, and statistical data.
  • Notifying you of our new products, services, and offers.
  • Providing you with information about PUCKIPUPPY and related to PUCKIPUPPY.
We will only contact you in a manner compatible with the communication preferences you have chosen. However, even if you choose not to receive our marketing information, we may still need to contact you to address specific issues related to the services you have requested.
Other Ways We May Use Your Information:
In addition to the specific purposes mentioned above, we may use the information we collect about you or that you provide to us, including any personal information, for the following purposes:
  • Displaying our website and its content to you.
  • Providing you with the information, products, or services you request from us.
  • Allowing you to participate in interactive features on our website or notifying you of changes to our website or any products or services we offer through the website.
  • Providing you with additional information from PUCKIPUPPY or affiliated companies or organizations.
  • Protecting your privacy and enforcing this privacy statement.
  • Identifying and contacting individuals or entities that may cause harm to you, PUCKIPUPPY, or others, or taking legal action against them if necessary.
  • Achieving any other purpose for which you provided the information.
  • Analyzing preferences, trends, and statistical data.
  • Protecting our rights and property.
  • Complying with legal requirements, regulations, legal processes, or court orders.
  • Any other purpose for which you have given consent.

Accessing Your Information

Except as described in this privacy statement, we do not share, sell, rent, or transfer your personal information. PUCKIPUPPY employees who have been trained and comply with our internal policies regarding the handling of personal information may access your information to assist you in exercising your legal rights regarding personal information.
Service providers may also access your personal information when providing services. However, we require all service providers to maintain commercially reasonable confidentiality standards to ensure the security of your personal information.
We allow some service providers to collect and analyze certain information (such as clickstream information, browser type, time and date, and subjects clicked or scrolled) to assist us in behavioral advertising when you visit our website. These service providers typically use cookies or third-party web beacons to collect this information. You can find more information about opting out of behavioral advertising by visiting the following addresses:www.networkadvertising.org/choices or www.aboutads.info/choices/ .
Disclosure of your information: We will only disclose, sell or share your personal information or other information under the following circumstances:
  • To Service Providers: We may disclose, sell or share Personal Information with one or more service providers who contract with us to provide services to us or to provide services you request from us. We may also disclose personal information to one or more service providers who are interested in providing services or products to you. We do not control how these service providers use or disclose your personal information.
  • To Affiliates: We may disclose, sell or share personal information with one or more third parties with whom we contract ("Affiliates") solely for the purpose of providing you with the services you have requested. Affiliates may contact you directly via email, telephone, regular mail, in-person visits, or other means. We do not control how these affiliated businesses use or disclose your personal information.
  • To Affiliates: We may disclose some or all of your personal information to our parent company, subsidiaries, joint ventures or other companies under common control with us, in which case this privacy statement will be the same as that applicable to PUCKIPUPPY The range is the same.
  • For our internal analytics and operations: We may disclose personal information to third-party vendors for our own internal statistical, design or operational purposes, such as estimating our audience size, measuring aggregate traffic patterns, and understanding our users’ Demographic trends. The use and disclosure of your personal information by these third parties is limited to the performance of such tasks and is kept confidential.
  • For legal and other compliance: We may disclose personal information when we believe it is appropriate:
    • Comply with the law;
    • Enforce or apply this Privacy Statement or our other policies or agreements to protect our or our users’ rights, property or safety;
    • protect our users from fraudulent, abusive or illegal use of our website;
    • If we reasonably believe that emergency circumstances involving an immediate danger of death or serious bodily harm to any person require immediate disclosure of communications or justify disclosure of records.
  • As part of a business transfer: We may disclose personal information in connection with any merger, acquisition, debt financing, sale of company assets or other business transaction.
  • As Aggregated Information: We may share or sell aggregated, anonymous information that contains or is based on your information to our advertisers, business partners and other third parties. We take technical and organizational steps to anonymize your information and combine it with information from other users so that it does not directly identify you. These third parties may use this information for marketing, promotional or statistical purposes. We do not restrict third parties' use of aggregated information.


PUCKIPUPPY's policy is to keep your personal information completely confidential. We employ commercially appropriate and reasonable security measures both online and offline to maintain the security, confidentiality, and integrity of the information we collect about you. We take physical, electronic, and procedural security measures to protect your non-public personal information. We update and test our technology to enhance the protection of your information and ensure its integrity.
We educate our employees on the importance of confidentiality and customer privacy through standard operating procedures and specialized training programs. We enforce employee privacy practices through appropriate disciplinary measures.
Please note that data transmission over the internet is not 100% secure. While we take reasonable measures to protect your personal information, we cannot guarantee that unauthorized third parties will not breach these measures or use non-public personal information for improper purposes. We are not responsible for circumventing any privacy settings or security measures contained on this website or the actions of third parties. The security of your information also depends on you, and you are responsible for keeping your password confidential. Also, remember to log out of your account and close the browser window after completing your visit. This is to ensure that others cannot access your account, especially when you are using a shared computer or a computer in a public place. All internet users should be mindful of how they handle and disclose their personal information.
Please refer to the Federal Trade Commission website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information on how to help protect yourself against identity theft.

Third-Party Websites and Advertisements

This privacy statement applies only to the information collected by PUCKIPUPPY. We may provide links to third-party websites as a service to users on our website, but we cannot control the privacy and data collection, use, and disclosure practices of third-party websites, and we are not responsible for them. When you click on links that take you to external websites, you will be bound by their privacy policies and practices, not ours. We encourage you to review and understand the privacy policies of such websites before providing any information to them.
Third-party advertisers or ad networks may use cookies or other technologies on our website for various purposes, including measuring the effectiveness of their advertisements and analyzing and personalizing the advertisements or other content provided to you. We cannot control the privacy and data collection, use, and disclosure practices of such third-party websites, and their privacy policies may differ from ours. Therefore, we encourage you to review and understand the privacy policies of such websites before providing any information to them.

Control Your Personal Information

Opt-Out of Communications: You can contact us directly at support@puckipuppy.com via email to modify or restrict the communications we send to you. Please make sure to provide your full name, email address, mailing address, and specific information you do not wish to receive. If you wish, you can use one of the following statements in your message to us:
  • I do not wish to receive email advertisements, such as updates on products and services, special promotions, or upcoming events.
  • I do not want to receive direct mail advertisements, such as regular catalogs and mailings about products and services, special promotions, or upcoming events.
Your Rights: Under applicable law, you have the right to lodge complaints or objections, or request us to review, transmit, modify, or delete your information collected and retained by us at any time. We will fulfill any such requests within the applicable time limits prescribed by such laws. You can contact us as described below to exercise these rights, express concerns, or obtain additional information about the use of your personal information.
Retention of Your Personal Information: We will retain your personal information only for the time necessary to fulfill the purposes of collection and within the limits permitted or required by law.
California Privacy Rights: PUCKIPUPPY adopts this section to comply with the California Consumer Privacy Act ("CCPA") of 2018 and applies solely to California residents ("consumers"). Subject to the limitations described above, this section provides disclosures and notices required by the CCPA to California consumers. Certain exceptions and limitations may apply to consumer rights under the CCPA and PUCKIPUPPY's obligations.
  • Sale of Personal Information Prohibited: PUCKIPUPPY has not sold any personal information in the past twelve (12) months. If PUCKIPUPPY chooses to sell personal information in the future, you will have the right to opt-out of the sale of your personal information.
  • Right to Disclosure: California consumers have the right to request disclosure of certain information about our collection and use of their personal information over the past 12 months, such as:
    • Categories of personal information we collect.
    • Categories of sources from which we collect personal information.
    • Business or commercial purposes for which we collect or sell personal information.
    • Categories of third parties with whom we share personal information.
    • Two separate lists if we sell or disclose personal information for business purposes:
      • Sales, identifying the categories of personal information purchased by each category of recipient.
      • Disclosure for business purposes, identifying the categories of personal information obtained by each category of recipient.
  • Right to Access: You have the right to request access to specific personal information about you that we have collected in the past 12 months (also known as a "data portability request"). If you submit such an access request, we will provide you with a copy of the requested personal information in a portable and easily usable format. Please note that certain copies of personal information are prohibited by law (such as government identification numbers, financial account information, and passwords or security questions and answers) due to significant, manifest, and unreasonable risks to the security of the information, our business systems, or your account.
  • Right to Deletion: You have the right to request the deletion of any personal information about you that we have collected and retained, subject to certain exceptions. PUCKIPUPPY may permanently delete, de-identify, or aggregate personal information in response to a deletion request. If you submit a deletion request, we will confirm the personal information to be deleted before proceeding and notify you after your request is completed.
  • Submitting Consumer Privacy Requests: To exercise any of the rights mentioned above, please submit a verifiable consumer privacy request to PUCKIPUPPY via email at support@puckipuppy.com.
Please note that under the CCPA, PUCKIPUPPY is only required to respond to two disclosure, access, or deletion requests within a twelve (12) month period.
  • Confirmation: We cannot respond to your request or provide you with personal information unless we can verify your identity and your authority to make the request and confirm that the personal information relates to you. A verifiable California consumer privacy request must:
    • Provide sufficient information that allows us to reasonably verify that you are the person with whom we collected the personal information or an authorized representative;
    • Describe your request in sufficient detail so that we can properly understand, evaluate, and respond to it.
  • Authorized Agent: You may make a verifiable consumer request on behalf of your minor child. Otherwise, only you or a person you designate in writing as your authorized agent, or a person registered with the California Secretary of State to act on your behalf, or a person to whom you provide a power of attorney pursuant to California Probate Code Section 4000 4465 ("Authorized Agent") may make verifiable consumer requests related to your Personal Information. If you want an authorized agent to make a verifiable consumer request on your behalf, they will need to provide us with sufficient written proof that you have designated them as your authorized agent, and we will still require that you provide sufficient information to We allow reasonable verification that you are the person about whom we collected personal information.
  • PUCKIPUPPY’s Response: We strive to respond to verifiable consumer requests within 45 days of receipt. If we require more time, we will notify you in writing of the reasons and extension of time. We will provide a written response by mail or electronically, at your option. Any disclosures we provide only cover the 12-month period preceding the receipt of the verifiable consumer request. If we are unable to fulfill some or all of your request, we will explain why in our response.
We will not charge a fee to process or respond to your verifiable consumer privacy requests unless the requests are excessive, repetitive, or manifestly unfounded. If we determine that the request will be subject to a fee, we will tell you the reasons for our decision and provide you with a cost estimate before completing your request.
  • Other California Privacy Rights: California Civil Code Sections 1798.83-1798.84 (the Shine the Light Act) authorize California residents to request disclosure of personal information shared with affiliates and/or third parties for marketing purposes. If you are a California resident and would like to request a copy of this Notice, please contact us at support@puckipuppy.com with the subject line “Request California Privacy Information.”
Do Not Track Signals: Currently, PUCKIPUPPY does not respond to "Do Not Track" browser settings or signals. In addition, PUCKIPUPPY may use other Internet standard technologies to track visitors to the PUCKIPUPPY website. For information about Do Not Track, please visit www.allaboutdnt.org.
Unauthorized Use: If you become aware of any unauthorized submission of information, including children's information, to PUCKIPUPPY, please contact us at the contact information listed below so we can remove it.


Terms and Conditions: The terms of use, purchase terms, and warranties governing the use of this website and PUCKIPUPPY services, cover all matters not specified in this Privacy Statement.
Changes to this Privacy Statement: We may occasionally make changes to this notice to ensure its accuracy. If we make any changes, the revised notice will be posted online and include the date of the latest version. Please check back regularly, especially before providing us with personal information, to determine the current scope of the notice.

Contact Information

For more information about our privacy practices or if you have any questions regarding this Privacy Statement, please contact us at support@puckipuppy.com.



How long will it take for me to receive the electric bike I purchased?

Orders will be processed within 48 hours on business days. Once the order has been shipped, a shipping confirmation email will be sent to your email address. We use FedEx for transportation. Please allow 2-7 business days for the shipment to reach your specified location. Pre-order orders will have the estimated shipping date indicated on the product page. Any delivery dates provided by PUCKIPUPPY are estimated dates.

How much is the shipping fee?

All electric bikes enjoy free shipping service. Our shipping service is only available for addresses within the continental United States, which includes 48 states.

Are taxes required for the order?

State sales tax (and applicable local sales tax) will be required and applied to all orders shipped to the following states: Alabama / District of Columbia / Arizona / Arkansas / California / Colorado / Connecticut / Florida / Georgia / Idaho / Illinois / Indiana / Iowa / Kansas / Kentucky / Louisiana / Maine / Maryland / Massachusetts / Michigan / Minnesota / Mississippi / Missouri / Nebraska / Nevada / New Jersey / New Mexico / New York / North Carolina / North Dakota / Ohio / Oklahoma / Pennsylvania / Rhode Island / South Carolina / South Dakota / Tennessee / Texas / Utah / Vermont / Virginia / Washington / West Virginia / Wisconsin / Wyoming.

Do electric bikes need to be assembled?

Electric bikes arrive partially assembled and require a few additional steps to complete the assembly. Please carefully watch the assembly tutorial or refer to the electric bike user manual for installation instructions. Assembly Tutorial.

How can I track my order?

You can click on "Track" to view your order status.

Can discounts be stacked?

Only one coupon can be used per order, and we do not support coupon stacking. The final interpretation right belongs to PUCKIPUPPY.


What is the most suitable electric bike for me?

You can read the electric bike buying guide or use the model comparison to choose the one that is most suitable for you.

Do I need a driver's license to ride an electric bike on the road?

Click here to learn about the regulations related to electric bikes.

How long does the electric bike battery last?

Under normal usage, your battery can last for 3-4 years.

What preparations do I need to make before cycling?

Please carefully read our electric bike user manual before cycling. If necessary, you can also refer to our blog for cycling safety guidelines.

Maintenance and Troubleshooting

How do I maintain an electric bike?

Like any bicycle, electric bikes require regular maintenance to ensure safety and enjoyable riding. For more information on electric bike maintenance and cleaning, click here.

What should I do if the bike doesn't start?

Please check the cables to ensure they are not loose or disconnected. Simply loosen the black spiral wire cover until the quick disconnect plug is exposed, unplug it, and then reconnect it.

Troubleshooting guide.

1. Brake Malfunction
Check if the brake cables are loose or damaged. If not, consider replacing the brake caliper or brake lever and cable.

2. Assist Sensor Malfunction

Step1: Check if the sensor wires are loose or detached. If not, it may indicate a faulty assist sensor. Step2: Disassemble and replace the assist sensor.

3. Walk Assist Mode Error
Turn off and restart the electric bike (if the issue persists, consider replacing the controller).

4. Real-Time Mode Error
Turn off and restart the electric bike (if the issue persists, consider replacing the controller).

5. Low Voltage Error
Step 1: Remove the battery and check if it has sufficient charge. Step 2: Charge the battery. Step 3: If the issue remains after completing the first two steps, it may indicate a faulty motor. Replace the motor.

6. Motor Malfunction
Check if the motor connection wires are loose, detached, or plugged in incorrectly (if not, it may indicate a faulty motor, consider replacing the motor).

7. Twist Throttle Malfunction
Check if the connection wires are loose or detached (if not, it may indicate a faulty twist throttle, replace the twist throttle).

Brake Pad Replacement Guide

Tools Needed: Needle-nose pliers, hex wrench, replacement brake pads.

1. Removing the Brake Pads

a. Prepare the bike for maintenance. Start by turning off the bike and removing the battery.

b. Locate the brake pads. The brake pads are located inside the brake caliper on each wheel (refer to the photo).

c. Begin by removing the brake caliper. Use a hex wrench to remove the two brake caliper bolts from the bike frame (caution: be careful not to lose or misplace the washers inside the brake caliper bolts).

d. Carefully straighten the retaining pin with needle-nose pliers to remove the brake caliper bolts. Push up on the brake caliper.

e. Remove the old brake pads. Depress the spring plate to release the retaining pins and old brake pads.

2. Installing Brake Pads

a. Install the new brake pads into the brake caliper. Assemble the brake pads in the same configuration as the old ones. The friction material should be facing each other. Ensure that the top holes of each pad align with the retaining pin holes. Slide the new brake pads into the caliper to complete the installation.

b. Replace the brake pad retaining pins. Carefully bend the retaining pins to a 90° angle with needle-nose pliers to secure the brake caliper.

c. Reinstall the caliper. Position the caliper, aligning the mounting holes on the frame with the mounting points on the caliper. Insert the bolts with a hex wrench and tighten them evenly.

d. Before riding, reinstall the battery and test the brakes to ensure proper installation.

Brake Adjustment (Loose/Tight)

Tip: The best way to maintain brakes is to use both brakes simultaneously and engage the rear brake first to avoid excessive front wheel and fork tightening.

Brake adjustment includes:

· Check the wheels to ensure they are securely fastened in the frame dropouts. Improper wheel installation can cause the brake rotor to rub against the brake pads and create noise.

· Inspect the brake rotor for flatness and good condition. Damaged or dirty brake rotors can result in decreased braking performance or noise.

· Center the brake caliper by adjusting its positioning, bringing the inner pad (fixed part of the brake caliper) close to and parallel with the brake rotor. Incorrect brake pad or caliper positioning can lead to decreased braking performance or noise.

· Adjust the brake cable tension and check the brake lever. These final adjustments will help ensure properly adjusted brakes.

Crankset Replacement Guide

Prepare the bike for maintenance. Remove the battery and hold the power button for 10 seconds to discharge any remaining power.

1. Start by removing the left crank arm. Loosen the bolt with a hex wrench, then insert a crank puller tool to remove the crank arm.

2. Follow the same steps for the right-side crank arm, first remove the bolt with a hex wrench, then insert the crank puller tool into the opening.

3. Test the chain after installing the new crankset. The bike needs to be supported on a stand to elevate the rear wheel, and the crank must be rotated backward to rotate the rear wheel. Ensure the chain is properly connected to the chainrings.

PAS Sensor Replacement Guide

PAS Sensor Troubleshooting

1. Crank Removal (Refer to Crank Removal Guide)

a. Locate the PAS sensor behind the left pedal and check for any looseness.

b. If the PAS sensor is not loose, follow the cable from the PAS sensor to the connector.

c. Disconnect the PAS sensor connector and remove the controller.

d. Check for any loose connections between the controller and PAS sensor.

e.Inspect the connector for dirt, damage, or moisture. If there is dirt, damage, or moisture inside the connector, the sensor may need to be replaced.

2. PAS Sensor Replacement

a. Remove the old PAS sensor by disconnecting the cable from the main controller and loosening it.

3. PAS Sensor Installation

a. Install the new sensor, ensuring that the side with an arrow is facing towards the bike.

b. Reinstall the battery and perform a comprehensive test before riding.

Wiring Cable Troubleshooting

The wiring harness connects various electrical components on the bike. If the PUCKIPUPPY product supports indicating performing a wiring harness connector check, follow these steps to ensure the connectors are properly inserted and functioning.

Tools Needed: Hex wrench.

Prepare the bike for maintenance. Remove the battery and hold the power button for 10 seconds to discharge any remaining power. Flip the bike over and place it on the handlebars to prevent damage to the LCD display during maintenance.

1. Locate and remove the controller.

2. Check for loose connections in the wiring harness and reconnect them. When disconnecting the connectors, they must be pulled straight apart without twisting. If the interior looks normal, align the inner notch and pin and press them together directly without twisting.

3. Reinstall the controller following the above steps.

4. Reinstall the battery and perform a thorough test before riding.

Handlebar Grip and Stem Replacement Guide

Tools Needed: Pliers, hex wrench.

1. To remove the handlebars, start by loosening the handlebar clamp bolt.

2. Pry off the handlebar grip and slide it off the handlebars.
To remove the stem: Loosen the side bolts on the stem and then remove the center bolt from the stem. Then pull the stem off the fork.

Odometer Replacement Guide

Tools Needed: Hex wrench.

LCD Display Removal:

1. Prepare the bike for maintenance. Remove the battery and hold the power button for 10 seconds to discharge any remaining power.

2. Disconnect the LCD display connector. Follow the cable from the back of the LCD display to the wiring harness.

3. Pull apart both ends (without twisting) to disconnect the LCD display from the connecting cable.

4. Remove the LCD display. Use a hex wrench to loosen the bolts securing the LCD display, then pull it off the handlebars.

5. Remove the odometer controller. Loosen the clamping bolt with a hex wrench and remove it.

Brake Lever Replacement Guide

1. To remove the brake lever, first loosen the brake cable on the brake caliper.

2. Depress the control lever to expose the internal mechanism, then loosen the brake cable cover on the control lever.

3. Next, disconnect the cable from the brake caliper by pulling it, and loosen the bolt on the lever to remove it.

Brake Rotor Replacement Guide

1. Remove the wheel first, then remove the brake rotor (refer to the wheel replacement guide for assistance).

2. Use a hex wrench to remove the five bolts that secure the brake rotor to the wheel, then simply lift off the brake rotor.

Wheel and Fork Replacement Guide

Fork Removal:

1. Remove the bolt connecting the fork to the rear fork.

Front Wheel Removal:

(Operations similar to the initial installation of the wheel)

1. Flip the bicycle and stabilize it on the handlebars.

2. Use a wrench to loosen the two front wheel bolts on both sides. Locate and loosen the front wheel bolts, then remove them with a wrench.

3. Remove the front wheel. Lift the front wheel gently off the front fork.

Rear Wheel Removal:

1. Flip the bicycle upside down, remove the fork (as mentioned above), and then unscrew the bolt connecting the rear wheel.

2. Cut the tie wrap and disconnect the motor wires.

3. Remove the derailleur and lift the rear wheel. Separate the rear wheel by removing the brake rotor (refer to the brake rotor replacement guide).

Shifter Replacement Guide

1. To remove the shifter, cut off the end of the shifter cable and release it from the derailleur.

2. After removing the brake lever, throttle, and brake lever (refer to the brake lever, throttle, and brake lever replacement guide), unscrew the bolt from below the shifter, then slide it out and remove the shifter cable with the housing.

3. When installing a new shifter, insert the cable into the groove and push it in.

Taillight Replacement Guide

Cut the tie wrap to loosen the connection wires, then pull and remove it. Then unscrew the bolt at the back of the taillight to remove it.

Throttle Replacement Guide

1. To remove the throttle, the handlebar must be removed first (refer to the handlebar replacement guide).

2. Loosen the bolt and disconnect the wires connecting to the throttle. Pull down the throttle from the handlebar to remove it.

Derailleur Replacement Guide

1. Push the derailleur forward to release the chain from the crank.

2. Unscrew the outer chip from the derailleur and release the chain from the derailleur.

3. Unscrew the bolt of the derailleur's jockey wheel.

4. Unscrew the center bolt that connects the derailleur to the bicycle to remove it.

5. After removal, loosen the bolt that secures the derailleur cable and unscrew the derailleur cable from the derailleur.

Installation Guide:

1. When installing, first attach the derailleur to the bicycle.

2. Next, install the middle chip and thread the chain over it.

3. Install the outer chip, aligning the chain over it as shown.

4. Finally, insert the derailleur cable into the derailleur and tighten it.

Headlight Replacement Guide

Unscrew the headlight bolt from the front fender and disconnect the wires to remove the headlight.

Derailleur Adjustment Guide

1. Prepare the bike for maintenance. Remove the battery and hold the power button for 10 seconds to discharge any remaining power.

2. Test the alignment. Rotate the pedals forward while shifting with one hand. When using the derailleur, ensure the chain smoothly moves to each gear. Test by rotating the wheel one or two full turns at a time.

a. The shifter cable tension may be too tight. Loosen the barrel adjuster on the derailleur. Rotate the barrel adjuster on the derailleur half or full turn to loosen it.

b. The derailleur cable may be too loose. Tighten the barrel adjuster on the derailleur. The derailleur barrel adjuster should rotate half to full turn.

3. Switch between all gears to test alignment. Rotate the crank forward with one hand while adjusting the gears. Ensure the derailleur smoothly moves the chain from 1st gear to 7th gear.

4. Reinstall the battery and perform a thorough test before riding.