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Cookie Policy

Through your use of this website

 we or service providers may use third-party website analytics tools or other licensed technologies to collect information about your use of this website. This information may be combined with other information you choose to submit to us. This information may also be merged into aggregated information about site visitors and traffic. We may also use analytics tools from third-party service providers to distinguish and analyze user behavior. Here are the details and reasons for how we do this:

Log Files

 We or service providers may collect anonymous information and technical information from your computer, including your Internet Protocol (IP) address, data about your computer or other devices, the type of browser or operating system you use, the programs, services, and software versions you use, the address of any website you access when requesting a web page on this website, and any links to other websites. We use this information for statistical purposes to ensure that the pages on our website display and operate correctly on your computer, determine which website referred you to our website, personalize your access to our website, or conduct our own analysis and research to improve our plans, products, services, and content. We use service providers to collect and analyze this information, and we reserve the right to change the service providers who collect and analyze the described information in the future. If you do not agree with PUCKIPUPPY or its service providers collecting and using your anonymous information and technical information as described in this paragraph, your choice is to stop using this website or contact us as described in "Control Your Personal Information."


 Cookies are small text files stored on your computer or device when you visit certain online pages that record your preferences. PUCKIPUPPY and our service providers use cookies to track the usage of our website and online services. Cookies can also be used to monitor traffic, improve the website, make the website more convenient and/or suitable for your use, and enhance the effectiveness of our advertising on other websites. You can choose not to accept cookies by adjusting your browser settings to not accept cookies or to notify you when cookies are being sent to you. However, if you delete or disable cookies, certain features of our website or other services may not be available.

In general, we use first-party and third-party session and persistent cookies. The cookies we set are called "first-party cookies," and the cookies set by our service providers are called "third-party cookies." Session cookies are temporary cookies that remain on your device until you close your web browser. Many session cookies are essential for the proper functioning of our website as they typically allow you to move around our website and use our features. Persistent cookies remain on your device until you close your browser or manually delete them (the length of time a cookie remains on your device depends on the specific cookie's duration or "lifetime" and your browser settings). Persistent cookies help us identify you as an existing user of our website, so you can easily and conveniently return to our website or interact with our services without having to log in again. Additionally, persistent cookies can help us identify you when you view resources belonging to our website (such as advertisements) from other websites or applications and help us record information about your browsing habits during the lifetime of the persistent cookie.

Types of Cookies

Strictly Necessary Cookies: These cookies are essential for the proper functioning of our website and ensure that you can access our services (e.g., login functionality, load balancing, navigation, form filling). Without these cookies, the website will not function properly.

Preference Cookies: These cookies allow our website to provide enhanced features or settings based on your previous visits and choices, such as language preferences, remembering login details, remembering search and filter settings, and other conveniences.

Statistical Cookies: Statistical cookies enable us to understand how visitors interact with our website by anonymously collecting and reporting information.

Social Media Cookies: These cookies are used to allow you to share or like our pages and content through third-party social media websites.

Marketing Cookies: Marketing cookies are used to track visitors on our website. The purpose is to display personalized and attractive advertisements relevant to individual users.

Web Beacons: Certain pages on this website and our emails may contain small electronic files called web beacons (also known as transparent GIFs, pixel tags, and single-pixel GIFs), which allow us or service providers to count users who have visited these pages or opened emails and gather other related website statistics (e.g., recording popularity of certain website content and verifying system and server integrity).

Social Networks: If you access any of our websites from social networking sites (e.g., Facebook or Twitter), or if you agree to associate your account with us through social networking sites, we may also receive personal information about you from such social networking sites. Our receipt of your personal information through social networking sites is subject to the terms of use and privacy policies of the social networking sites. For marketing purposes only, we may retain this information together with the information we directly collect from you.

Information We Collect Offline

When you visit the PUCKIPUPPY retail showroom for purchases/payment, fill out registration agreements, visit, test ride e-bikes, or submit inquiries at such retail showrooms, we collect information. This may include:

Your personal contact information, such as your name, address, email address, and phone number.

Your sensitive personal information, such as your emergency contact and posting information, driver's license number, and employer information.

Your financial information is required for payment processing.

Video recordings of your entry and exit from our retail showrooms.

Information collected offline by third parties to facilitate services, such as credit card, bank, or other payment-related information.

How We Use Your Information

We use your personal information for the purposes described during collection and manage the internal operations and security of our website according to this privacy statement. We may also use your personal information for analysis and direct marketing purposes, including:

Regularly sending you emails and newsletters.

Confirming, sending, and tracking your orders, subscriptions, or registrations.

Communicating with you regarding information about your orders, subscriptions, or registrations.

Responding to customer inquiries.

Sending you surveys and other communications.

Analyzing preferences, trends, and statistical data.

Notifying you of our new products, services, and offers.

Providing you with information about PUCKIPUPPY and related to PUCKIPUPPY.

We will only contact you in a manner compatible with the communication preferences you have chosen. However, even if you choose not to receive our marketing information, we may still need to contact you to address specific issues related to the services you have requested.

Other Ways We May Use Your Information

In addition to the specific purposes mentioned above, we may use the information we collect about you or that you provide to us, including any personal information, for the following purposes:

Displaying our website and its content to you.

Providing you with the information, products, or services you request from us.

Allowing you to participate in interactive features on our website or notifying you of changes to our website or any products or services we offer through the website.

Providing you with additional information from PUCKIPUPPY or affiliated companies or organizations.

Protecting your privacy and enforcing this privacy statement.

Identifying and contacting individuals or entities that may cause harm to you, PUCKIPUPPY, or others, or taking legal action against them if necessary.

Achieving any other purpose for which you provided the information.

Analyzing preferences, trends, and statistical data.

Protecting our rights and property.

Complying with legal requirements, regulations, legal processes, or court orders.

Any other purpose for which you have given consent.

Accessing Your Information

Except as described in this privacy statement, we do not share, sell, rent, or transfer your personal information. PUCKIPUPPY employees who have been trained and comply with our internal policies regarding the handling of personal information may access your information to assist you in exercising your legal rights regarding personal information.

Service providers may also access your personal information when providing services. However, we require all service providers to maintain commercially reasonable confidentiality standards to ensure the security of your personal information.

We allow some service providers to collect and analyze certain information (such as clickstream information, browser type, time and date, and subjects clicked or scrolled) to assist us in behavioral advertising when you visit our website. These service providers typically use cookies or third-party web beacons to collect this information.

Disclosure of your information 

We will only disclose, sell or share your personal information or other information under the following circumstances:

To Service Providers: We may disclose, sell or share Personal Information with one or more service providers who contract with us to provide services to us or to provide services you request from us. We may also disclose personal information to one or more service providers who are interested in providing services or products to you. We do not control how these service providers use or disclose your personal information.

To Affiliates: We may disclose, sell or share personal information with one or more third parties with whom we contract ("Affiliates") solely for the purpose of providing you with the services you have requested. Affiliates may contact you directly via email, telephone, regular mail, in-person visits, or other means. We do not control how these affiliated businesses use or disclose your personal information.

To Affiliates: We may disclose some or all of your personal information to our parent company, subsidiaries, joint ventures or other companies under common control with us, in which case this privacy statement will be the same as that applicable to PUCKIPUPPY The range is the same.

For our internal analytics and operations: We may disclose personal information to third-party vendors for our own internal statistical, design or operational purposes, such as estimating our audience size, measuring aggregate traffic patterns, and understanding our users’ Demographic trends. The use and disclosure of your personal information by these third parties is limited to the performance of such tasks and is kept confidential.

For legal and other compliance: We may disclose personal information when we believe it is appropriate:

Comply with the law;

Enforce or apply this Privacy Statement or our other policies or agreements to protect our or our users’ rights, property or safety;

protect our users from fraudulent, abusive or illegal use of our website;

If we reasonably believe that emergency circumstances involving an immediate danger of death or serious bodily harm to any person require immediate disclosure of communications or justify disclosure of records.

As part of a business transfer:

We may disclose personal information in connection with any merger, acquisition, debt financing, sale of company assets or other business transaction.

As Aggregated Information

 We may share or sell aggregated, anonymous information that contains or is based on your information to our advertisers, business partners and other third parties. We take technical and organizational steps to anonymize your information and combine it with information from other users so that it does not directly identify you. These third parties may use this information for marketing, promotional or statistical purposes. We do not restrict third parties' use of aggregated information.


In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.


For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy posted on the Site. This Cookie Policy is part of and is incorporated into our Privacy Policy. By using the Site, you agree to be bound by this Cookie Policy and our Privacy Policy.


How long will it take for me to receive the electric bike I purchased?

Orders will be processed within 48 hours on business days. Once the order has been shipped, a shipping confirmation email will be sent to your email address. We use FedEx for transportation. Please allow 2-7 business days for the shipment to reach your specified location. Pre-order orders will have the estimated shipping date indicated on the product page. Any delivery dates provided by PUCKIPUPPY are estimated dates.

How much is the shipping fee?

All electric bikes enjoy free shipping service. Our shipping service is only available for addresses within the continental United States, which includes 48 states.

Are taxes required for the order?

State sales tax (and applicable local sales tax) will be required and applied to all orders shipped to the following states: Alabama / District of Columbia / Arizona / Arkansas / California / Colorado / Connecticut / Florida / Georgia / Idaho / Illinois / Indiana / Iowa / Kansas / Kentucky / Louisiana / Maine / Maryland / Massachusetts / Michigan / Minnesota / Mississippi / Missouri / Nebraska / Nevada / New Jersey / New Mexico / New York / North Carolina / North Dakota / Ohio / Oklahoma / Pennsylvania / Rhode Island / South Carolina / South Dakota / Tennessee / Texas / Utah / Vermont / Virginia / Washington / West Virginia / Wisconsin / Wyoming.

Do electric bikes need to be assembled?

Electric bikes arrive partially assembled and require a few additional steps to complete the assembly. Please carefully watch the assembly tutorial or refer to the electric bike user manual for installation instructions. Assembly Tutorial.

How can I track my order?

You can click on "Track" to view your order status.

Can discounts be stacked?

Only one coupon can be used per order, and we do not support coupon stacking. The final interpretation right belongs to PUCKIPUPPY.


What is the most suitable electric bike for me?

You can read the electric bike buying guide or use the model comparison to choose the one that is most suitable for you.

Do I need a driver's license to ride an electric bike on the road?

Click here to learn about the regulations related to electric bikes.

How long does the electric bike battery last?

Under normal usage, your battery can last for 3-4 years.

What preparations do I need to make before cycling?

Please carefully read our electric bike user manual before cycling. If necessary, you can also refer to our blog for cycling safety guidelines.

Maintenance and Troubleshooting

How do I maintain an electric bike?

Like any bicycle, electric bikes require regular maintenance to ensure safety and enjoyable riding. For more information on electric bike maintenance and cleaning, click here.

What should I do if the bike doesn't start?

Please check the cables to ensure they are not loose or disconnected. Simply loosen the black spiral wire cover until the quick disconnect plug is exposed, unplug it, and then reconnect it.

Troubleshooting guide.

1. Brake Malfunction
Check if the brake cables are loose or damaged. If not, consider replacing the brake caliper or brake lever and cable.

2. Assist Sensor Malfunction

Step1: Check if the sensor wires are loose or detached. If not, it may indicate a faulty assist sensor. Step2: Disassemble and replace the assist sensor.

3. Walk Assist Mode Error
Turn off and restart the electric bike (if the issue persists, consider replacing the controller).

4. Real-Time Mode Error
Turn off and restart the electric bike (if the issue persists, consider replacing the controller).

5. Low Voltage Error
Step 1: Remove the battery and check if it has sufficient charge. Step 2: Charge the battery. Step 3: If the issue remains after completing the first two steps, it may indicate a faulty motor. Replace the motor.

6. Motor Malfunction
Check if the motor connection wires are loose, detached, or plugged in incorrectly (if not, it may indicate a faulty motor, consider replacing the motor).

7. Twist Throttle Malfunction
Check if the connection wires are loose or detached (if not, it may indicate a faulty twist throttle, replace the twist throttle).

Brake Pad Replacement Guide

Tools Needed: Needle-nose pliers, hex wrench, replacement brake pads.

1. Removing the Brake Pads

a. Prepare the bike for maintenance. Start by turning off the bike and removing the battery.

b. Locate the brake pads. The brake pads are located inside the brake caliper on each wheel (refer to the photo).

c. Begin by removing the brake caliper. Use a hex wrench to remove the two brake caliper bolts from the bike frame (caution: be careful not to lose or misplace the washers inside the brake caliper bolts).

d. Carefully straighten the retaining pin with needle-nose pliers to remove the brake caliper bolts. Push up on the brake caliper.

e. Remove the old brake pads. Depress the spring plate to release the retaining pins and old brake pads.

2. Installing Brake Pads

a. Install the new brake pads into the brake caliper. Assemble the brake pads in the same configuration as the old ones. The friction material should be facing each other. Ensure that the top holes of each pad align with the retaining pin holes. Slide the new brake pads into the caliper to complete the installation.

b. Replace the brake pad retaining pins. Carefully bend the retaining pins to a 90° angle with needle-nose pliers to secure the brake caliper.

c. Reinstall the caliper. Position the caliper, aligning the mounting holes on the frame with the mounting points on the caliper. Insert the bolts with a hex wrench and tighten them evenly.

d. Before riding, reinstall the battery and test the brakes to ensure proper installation.

Brake Adjustment (Loose/Tight)

Tip: The best way to maintain brakes is to use both brakes simultaneously and engage the rear brake first to avoid excessive front wheel and fork tightening.

Brake adjustment includes:

· Check the wheels to ensure they are securely fastened in the frame dropouts. Improper wheel installation can cause the brake rotor to rub against the brake pads and create noise.

· Inspect the brake rotor for flatness and good condition. Damaged or dirty brake rotors can result in decreased braking performance or noise.

· Center the brake caliper by adjusting its positioning, bringing the inner pad (fixed part of the brake caliper) close to and parallel with the brake rotor. Incorrect brake pad or caliper positioning can lead to decreased braking performance or noise.

· Adjust the brake cable tension and check the brake lever. These final adjustments will help ensure properly adjusted brakes.

Crankset Replacement Guide

Prepare the bike for maintenance. Remove the battery and hold the power button for 10 seconds to discharge any remaining power.

1. Start by removing the left crank arm. Loosen the bolt with a hex wrench, then insert a crank puller tool to remove the crank arm.

2. Follow the same steps for the right-side crank arm, first remove the bolt with a hex wrench, then insert the crank puller tool into the opening.

3. Test the chain after installing the new crankset. The bike needs to be supported on a stand to elevate the rear wheel, and the crank must be rotated backward to rotate the rear wheel. Ensure the chain is properly connected to the chainrings.

PAS Sensor Replacement Guide

PAS Sensor Troubleshooting

1. Crank Removal (Refer to Crank Removal Guide)

a. Locate the PAS sensor behind the left pedal and check for any looseness.

b. If the PAS sensor is not loose, follow the cable from the PAS sensor to the connector.

c. Disconnect the PAS sensor connector and remove the controller.

d. Check for any loose connections between the controller and PAS sensor.

e.Inspect the connector for dirt, damage, or moisture. If there is dirt, damage, or moisture inside the connector, the sensor may need to be replaced.

2. PAS Sensor Replacement

a. Remove the old PAS sensor by disconnecting the cable from the main controller and loosening it.

3. PAS Sensor Installation

a. Install the new sensor, ensuring that the side with an arrow is facing towards the bike.

b. Reinstall the battery and perform a comprehensive test before riding.

Wiring Cable Troubleshooting

The wiring harness connects various electrical components on the bike. If the PUCKIPUPPY product supports indicating performing a wiring harness connector check, follow these steps to ensure the connectors are properly inserted and functioning.

Tools Needed: Hex wrench.

Prepare the bike for maintenance. Remove the battery and hold the power button for 10 seconds to discharge any remaining power. Flip the bike over and place it on the handlebars to prevent damage to the LCD display during maintenance.

1. Locate and remove the controller.

2. Check for loose connections in the wiring harness and reconnect them. When disconnecting the connectors, they must be pulled straight apart without twisting. If the interior looks normal, align the inner notch and pin and press them together directly without twisting.

3. Reinstall the controller following the above steps.

4. Reinstall the battery and perform a thorough test before riding.

Handlebar Grip and Stem Replacement Guide

Tools Needed: Pliers, hex wrench.

1. To remove the handlebars, start by loosening the handlebar clamp bolt.

2. Pry off the handlebar grip and slide it off the handlebars.
To remove the stem: Loosen the side bolts on the stem and then remove the center bolt from the stem. Then pull the stem off the fork.

Odometer Replacement Guide

Tools Needed: Hex wrench.

LCD Display Removal:

1. Prepare the bike for maintenance. Remove the battery and hold the power button for 10 seconds to discharge any remaining power.

2. Disconnect the LCD display connector. Follow the cable from the back of the LCD display to the wiring harness.

3. Pull apart both ends (without twisting) to disconnect the LCD display from the connecting cable.

4. Remove the LCD display. Use a hex wrench to loosen the bolts securing the LCD display, then pull it off the handlebars.

5. Remove the odometer controller. Loosen the clamping bolt with a hex wrench and remove it.

Brake Lever Replacement Guide

1. To remove the brake lever, first loosen the brake cable on the brake caliper.

2. Depress the control lever to expose the internal mechanism, then loosen the brake cable cover on the control lever.

3. Next, disconnect the cable from the brake caliper by pulling it, and loosen the bolt on the lever to remove it.

Brake Rotor Replacement Guide

1. Remove the wheel first, then remove the brake rotor (refer to the wheel replacement guide for assistance).

2. Use a hex wrench to remove the five bolts that secure the brake rotor to the wheel, then simply lift off the brake rotor.

Wheel and Fork Replacement Guide

Fork Removal:

1. Remove the bolt connecting the fork to the rear fork.

Front Wheel Removal:

(Operations similar to the initial installation of the wheel)

1. Flip the bicycle and stabilize it on the handlebars.

2. Use a wrench to loosen the two front wheel bolts on both sides. Locate and loosen the front wheel bolts, then remove them with a wrench.

3. Remove the front wheel. Lift the front wheel gently off the front fork.

Rear Wheel Removal:

1. Flip the bicycle upside down, remove the fork (as mentioned above), and then unscrew the bolt connecting the rear wheel.

2. Cut the tie wrap and disconnect the motor wires.

3. Remove the derailleur and lift the rear wheel. Separate the rear wheel by removing the brake rotor (refer to the brake rotor replacement guide).

Shifter Replacement Guide

1. To remove the shifter, cut off the end of the shifter cable and release it from the derailleur.

2. After removing the brake lever, throttle, and brake lever (refer to the brake lever, throttle, and brake lever replacement guide), unscrew the bolt from below the shifter, then slide it out and remove the shifter cable with the housing.

3. When installing a new shifter, insert the cable into the groove and push it in.

Taillight Replacement Guide

Cut the tie wrap to loosen the connection wires, then pull and remove it. Then unscrew the bolt at the back of the taillight to remove it.

Throttle Replacement Guide

1. To remove the throttle, the handlebar must be removed first (refer to the handlebar replacement guide).

2. Loosen the bolt and disconnect the wires connecting to the throttle. Pull down the throttle from the handlebar to remove it.

Derailleur Replacement Guide

1. Push the derailleur forward to release the chain from the crank.

2. Unscrew the outer chip from the derailleur and release the chain from the derailleur.

3. Unscrew the bolt of the derailleur's jockey wheel.

4. Unscrew the center bolt that connects the derailleur to the bicycle to remove it.

5. After removal, loosen the bolt that secures the derailleur cable and unscrew the derailleur cable from the derailleur.

Installation Guide:

1. When installing, first attach the derailleur to the bicycle.

2. Next, install the middle chip and thread the chain over it.

3. Install the outer chip, aligning the chain over it as shown.

4. Finally, insert the derailleur cable into the derailleur and tighten it.

Headlight Replacement Guide

Unscrew the headlight bolt from the front fender and disconnect the wires to remove the headlight.

Derailleur Adjustment Guide

1. Prepare the bike for maintenance. Remove the battery and hold the power button for 10 seconds to discharge any remaining power.

2. Test the alignment. Rotate the pedals forward while shifting with one hand. When using the derailleur, ensure the chain smoothly moves to each gear. Test by rotating the wheel one or two full turns at a time.

a. The shifter cable tension may be too tight. Loosen the barrel adjuster on the derailleur. Rotate the barrel adjuster on the derailleur half or full turn to loosen it.

b. The derailleur cable may be too loose. Tighten the barrel adjuster on the derailleur. The derailleur barrel adjuster should rotate half to full turn.

3. Switch between all gears to test alignment. Rotate the crank forward with one hand while adjusting the gears. Ensure the derailleur smoothly moves the chain from 1st gear to 7th gear.

4. Reinstall the battery and perform a thorough test before riding.