The Puckipuppy Points Loyalty Program lets you earn points when you shop on puckipuppy.com (excludes third-party retailers like Amazon, eBay, and Walmart). You can redeem your points for rewards as our way of saying thanks for your loyalty.

Anyone 14 years or older (or the minimum legal age in your location) in the U.S. can join.

If you already have an account on puckipuppy.com, you’re automatically enrolled! Just log in and start earning points.
If you don’t have an account yet, sign up for free to start earning rewards.
Note: You must be enrolled in the Puckipuppy Points Rewards Program to earn points.

No, joining is completely free.

No, points and rewards have no cash value and cannot be transferred to others.

No, points earned on separate accounts cannot be merged or transferred.

Check out our step-by-step guide to view your current points balance.

You can earn Puckipuppy Points by shopping on Puckipuppy.com. Just make sure you're logged into your Puckipuppy account at checkout or participating in eligible reward activities.

Your Puckipuppy Points will be added to your account 30 days after your order is successfully paid for.

If you don’t see your points, please contact Puckipuppy Customer Support at support@puckipuppy.com.

No, your Puckipuppy Points never expire — they stay in your account until you redeem them.

No, you can only earn points after joining the Puckipuppy Points Rewards Program.
Note: The program launched on March 1, 2025. Purchases made before this date are not eligible for points.

No, Puckipuppy Points are not awarded for shipping fees or taxes.

No, Puckipuppy Points cannot be earned through product discounts or gift card purchases.

If you return a product or cancel an order, the Puckipuppy Points earned from that purchase will be deducted from your account.
For partial refunds due to price adjustments, a proportional number of points will also be removed.

To redeem your Puckipuppy Points:
Log into your account and go to the Redeem Puckipuppy Points Rewards section.
Select the product you want and click Redeem Now.
Enter your shipping details and submit your request.

Go to the My Rewards section to find your order number. Click the order number to view the shipping status on your My Account page.
After you redeem your product, you'll receive an order confirmation email. Once your product ships, we'll send you a shipping confirmation email with a tracking number.

In most cases, we offer free shipping for redeemed products. However, some items may require you to cover shipping costs.

No, once a redemption is confirmed, it cannot be canceled, returned, or exchanged. Please review your selection carefully before confirming.
If your product arrives damaged, please contact Puckipuppy Customer Support at support@puckipuppy.com within 7 days of delivery.

No, redeemed products will be shipped immediately after your redemption is confirmed.

If you have any other questions, please reach out to Puckipuppy Customer Support at support@puckipuppy.com.