Important Notice
Before your first ride, please read the manual accompanying each product. They contain important safety information as well as instructions on assembly, use, and maintenance. PUCKIPUPPY also recommends registering your PUCKIPUPPY bike at www.PUCKIPUPPY.com when purchasing. While registration is not required to enjoy this warranty, it will enable PUCKIPUPPY to provide you with better service in the future.
Puckipuppy strongly advises all customers to have their bikes inspected and tested by a certified bicycle technician before their first ride. A comprehensive inspection of each component on the bike will help ensure safe riding. PUCKIPUPPY assumes no responsibility for any damages to the bike or its components due to improper assembly. The cost of parts and/or repairs resulting from improper assembly will be the responsibility of the customer, not PUCKIPUPPY.
Coverage
Applies only to electric bicycles purchased from PUCKIPUPPY.com in the United States. For clarity, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories. Warranty parts are shipped within the continental United States (48 states).
Ownership And Warrant Period
Ownership: First owner (original purchaser). In no event shall the limited warranty apply to any subsequent owners or other transferees of the electric bicycle.
Warranty Period: Starts from the date you receive the electric bicycle and ends immediately upon the expiration of the warranty period or upon selling or transferring the electric bicycle to another person.
Warranty
Coverage - Components/Structure: 3 years
Frame (paint and graphics not included in this definition).
Coverage - Electrical Components: 2 years
Motor, throttle, controller, wiring harness, front light, rear light, sensors, charger.
Battery: Up to 300 charging cycles, whichever comes first. The battery is designed to retain up to 75% of its original capacity during this period. Defective batteries and motors will be repaired or replaced free of charge for the customer. Only PUCKIPUPPY can assess defective batteries and motors directly.
Display: Damage caused by improper use and operation is not covered.
Coverage - Other Essentials: 1 year
Suspension fork, stem, handlebar, headset, brakes (excluding brake pads), bottom bracket, crankset, pedals, kickstand, rims, hubs, freewheel, freewheel, derailleur, and shifters.
Note: If replacement equipment is issued, the warranty coverage will end either 6 months from the date of replacement or at the end of the existing warranty period, whichever comes later. PUCKIPUPPY reserves the right to replace equipment with an equal or higher value.
Limitations
The warranty does not cover the following situations:
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Improper assembly or installation.
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Collisions, negligence, improper repairs, improper maintenance, or other abnormal, excessive, or improper use.
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Corrosion.
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Improper modifications or installation of components, parts, or accessories not originally intended for or compatible with the product, or failure to perform maintenance or repairs at appropriate intervals as outlined in the product's accompanying written instructions.
If you are unsure if something is covered, please contact us.
Non-warranty Parts
Third-party components are not covered under this warranty. Examples include drivetrain systems, brakes, or suspension components.
For warranty information on third-party components, please visit the manufacturer's website for more details on those products or contact us.
Wear and Tear
Wear and tear refers to the natural and unavoidable damage that occurs during regular riding. For example, even with proper maintenance, your flywheel and chain will eventually wear out and need replacement. The same applies to scratches and other potential damages to the bike's paint or graphics from normal use and exposure to the elements. Over time, your bike may develop minor squeaks or other noises while riding, which usually indicates that it requires maintenance. Wear and tear items are not covered under this warranty. The following is a non-exhaustive list of typical wear and tear items not covered by this warranty:
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Bearings
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Brake pads
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Chain
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Freewheel hub body
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Handlebar grips
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Rubber moving parts
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Shifters, brake cables, and housings
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Spokes
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Chainrings
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Stripped threads/bolts
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Tools
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Drivetrain gears
Transportation Damage Warranty
This warranty does not cover damage to the product during transportation. Despite this limitation, if you meet the following conditions, PUCKIPUPPY agrees to replace the product for such damage:
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Notify PUCKIPUPPY within 5 days of receiving the product about any damage that occurred during transportation.
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Provide immediate photographic and/or video evidence of the damaged product with a date stamp to PUCKIPUPPY.
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Return all original packaging and documentation included with the product.
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Inspect the product upon receipt or clearly note any immediately identifiable product damage on the carrier's delivery receipt before signing.
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If you choose to set up your own independent transportation, such as using a freight forwarder or similar service, PUCKIPUPPY will not be responsible for replacing any products damaged during that transportation.
How to Obtain Warranty Service
If the product you purchased fails to operate properly under normal conditions within the warranty period, please visit PUCKIPUPPY.com/support for product maintenance and assistance or
submit the form here. Rest assured, PUCKIPUPPY will cover the shipping costs for all replacement parts during the warranty period.
Reminder: Please note that you should always contact PUCKIPUPPY for warranty claims and obtain our prior notice and authorization before taking further action. Unauthorized repairs hinder our ability to review defects and determine whether they fall within warranty coverage. If you or a third party attempt to repair the product without prior notice and authorization from PUCKIPUPPY, the warranty may be void.
Disclaimer Of Implied Warranties
This is the complete warranty statement by PUCKIPUPPY for the product. No other statements by anyone shall constitute warranties of any kind with respect to the product. PUCKIPUPPY's liability under this warranty shall not exceed the amount of the original purchase price to the maximum extent permitted by law, and in no event shall PUCKIPUPPY be liable for incidental or consequential damages or losses. This limitation does not exclude liability for death or personal injury caused by PUCKIPUPPY's negligence.
To the extent permitted by applicable law, PUCKIPUPPY hereby disclaims all implied warranties, including but not limited to the warranties of merchantability and fitness for a particular purpose within the express limited warranty period.
Certain states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If any provision of this warranty is determined by a court of competent jurisdiction to be invalid or unenforceable, all other provisions shall remain in full force and effect. For warranty inquiries, you can find the latest contact information for your market at www.PUCKIPUPPY.com.