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Important Notice

Before your first ride, please read the manual accompanying each product. They contain important safety information as well as instructions on assembly, use, and maintenance. PUCKIPUPPY also recommends registering your PUCKIPUPPY bike at www.PUCKIPUPPY.com when purchasing. While registration is not required to enjoy this warranty, it will enable PUCKIPUPPY to provide you with better service in the future.
Puckipuppy strongly advises all customers to have their bikes inspected and tested by a certified bicycle technician before their first ride. A comprehensive inspection of each component on the bike will help ensure safe riding. PUCKIPUPPY assumes no responsibility for any damages to the bike or its components due to improper assembly. The cost of parts and/or repairs resulting from improper assembly will be the responsibility of the customer, not PUCKIPUPPY.

Coverage

Applies only to electric bicycles purchased from PUCKIPUPPY.com in the United States. For clarity, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories. Warranty parts are shipped within the continental United States (48 states).

Ownership And Warrant Period

Ownership: First owner (original purchaser). In no event shall the limited warranty apply to any subsequent owners or other transferees of the electric bicycle.
Warranty Period: Starts from the date you receive the electric bicycle and ends immediately upon the expiration of the warranty period or upon selling or transferring the electric bicycle to another person.

Warranty

Coverage - Components/Structure: 3 years
Frame (paint and graphics not included in this definition).
Coverage - Electrical Components: 2 years
Motor, throttle, controller, wiring harness, front light, rear light, sensors, charger.
Battery: Up to 300 charging cycles, whichever comes first. The battery is designed to retain up to 75% of its original capacity during this period. Defective batteries and motors will be repaired or replaced free of charge for the customer. Only PUCKIPUPPY can assess defective batteries and motors directly.
Display: Damage caused by improper use and operation is not covered.
Coverage - Other Essentials: 1 year
Suspension fork, stem, handlebar, headset, brakes (excluding brake pads), bottom bracket, crankset, pedals, kickstand, rims, hubs, freewheel, freewheel, derailleur, and shifters.
Note: If replacement equipment is issued, the warranty coverage will end either 6 months from the date of replacement or at the end of the existing warranty period, whichever comes later. PUCKIPUPPY reserves the right to replace equipment with an equal or higher value.

Limitations

The warranty does not cover the following situations:
  1. Improper assembly or installation.
  2. Collisions, negligence, improper repairs, improper maintenance, or other abnormal, excessive, or improper use.
  3. Corrosion.
  4. Improper modifications or installation of components, parts, or accessories not originally intended for or compatible with the product, or failure to perform maintenance or repairs at appropriate intervals as outlined in the product's accompanying written instructions.
If you are unsure if something is covered, please contact us.

Non-warranty Parts

Third-party components are not covered under this warranty. Examples include drivetrain systems, brakes, or suspension components.
For warranty information on third-party components, please visit the manufacturer's website for more details on those products or contact us.

Wear and Tear

Wear and tear refers to the natural and unavoidable damage that occurs during regular riding. For example, even with proper maintenance, your flywheel and chain will eventually wear out and need replacement. The same applies to scratches and other potential damages to the bike's paint or graphics from normal use and exposure to the elements. Over time, your bike may develop minor squeaks or other noises while riding, which usually indicates that it requires maintenance. Wear and tear items are not covered under this warranty. The following is a non-exhaustive list of typical wear and tear items not covered by this warranty:
  1. Bearings
  2. Brake pads
  3. Chain
  4. Freewheel hub body
  5. Handlebar grips
  6. Rubber moving parts
  7. Shifters, brake cables, and housings
  8. Spokes
  9. Chainrings
  10. Stripped threads/bolts
  11. Tools
  12. Drivetrain gears

Transportation Damage Warranty

This warranty does not cover damage to the product during transportation. Despite this limitation, if you meet the following conditions, PUCKIPUPPY agrees to replace the product for such damage:
  1. Notify PUCKIPUPPY within 5 days of receiving the product about any damage that occurred during transportation.
  2. Provide immediate photographic and/or video evidence of the damaged product with a date stamp to PUCKIPUPPY.
  3. Return all original packaging and documentation included with the product.
  4. Inspect the product upon receipt or clearly note any immediately identifiable product damage on the carrier's delivery receipt before signing.
  5. If you choose to set up your own independent transportation, such as using a freight forwarder or similar service, PUCKIPUPPY will not be responsible for replacing any products damaged during that transportation.

How to Obtain Warranty Service

If the product you purchased fails to operate properly under normal conditions within the warranty period, please visit PUCKIPUPPY.com/support for product maintenance and assistance or submit the form here. Rest assured, PUCKIPUPPY will cover the shipping costs for all replacement parts during the warranty period.
Reminder: Please note that you should always contact PUCKIPUPPY for warranty claims and obtain our prior notice and authorization before taking further action. Unauthorized repairs hinder our ability to review defects and determine whether they fall within warranty coverage. If you or a third party attempt to repair the product without prior notice and authorization from PUCKIPUPPY, the warranty may be void.

Disclaimer Of Implied Warranties

This is the complete warranty statement by PUCKIPUPPY for the product. No other statements by anyone shall constitute warranties of any kind with respect to the product. PUCKIPUPPY's liability under this warranty shall not exceed the amount of the original purchase price to the maximum extent permitted by law, and in no event shall PUCKIPUPPY be liable for incidental or consequential damages or losses. This limitation does not exclude liability for death or personal injury caused by PUCKIPUPPY's negligence.
To the extent permitted by applicable law, PUCKIPUPPY hereby disclaims all implied warranties, including but not limited to the warranties of merchantability and fitness for a particular purpose within the express limited warranty period.
Certain states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If any provision of this warranty is determined by a court of competent jurisdiction to be invalid or unenforceable, all other provisions shall remain in full force and effect. For warranty inquiries, you can find the latest contact information for your market at www.PUCKIPUPPY.com.

E-Bike Resources

Labrador - Owner's Manual

Samoyed - Owner‘s Manual

Boxer - Owner‘s Manual

Boxer St - Owner‘s Manual

Corgi - Owner‘s Manual

Husky - Owner‘s Manual

Purchase

How long will it take for me to receive the electric bike I purchased?

Orders will be processed within 48 hours on business days. Once the order has been shipped, a shipping confirmation email will be sent to your email address. We use FedEx for transportation. Please allow 2-7 business days for the shipment to reach your specified location. Pre-order orders will have the estimated shipping date indicated on the product page. Any delivery dates provided by PUCKIPUPPY are estimated dates.

How much is the shipping fee?

All electric bikes enjoy free shipping service. Our shipping service is only available for addresses within the continental United States, which includes 48 states.

Are taxes required for the order?

State sales tax (and applicable local sales tax) will be required and applied to all orders shipped to the following states: Alabama / District of Columbia / Arizona / Arkansas / California / Colorado / Connecticut / Florida / Georgia / Idaho / Illinois / Indiana / Iowa / Kansas / Kentucky / Louisiana / Maine / Maryland / Massachusetts / Michigan / Minnesota / Mississippi / Missouri / Nebraska / Nevada / New Jersey / New Mexico / New York / North Carolina / North Dakota / Ohio / Oklahoma / Pennsylvania / Rhode Island / South Carolina / South Dakota / Tennessee / Texas / Utah / Vermont / Virginia / Washington / West Virginia / Wisconsin / Wyoming.

Do electric bikes need to be assembled?

Electric bikes arrive partially assembled and require a few additional steps to complete the assembly. Please carefully watch the assembly tutorial or refer to the electric bike user manual for installation instructions. Assembly Tutorial.

How can I track my order?

You can click on "Track" to view your order status.

Can discounts be stacked?

Only one coupon can be used per order, and we do not support coupon stacking. The final interpretation right belongs to PUCKIPUPPY.

Cycling

What is the most suitable electric bike for me?

You can read the electric bike buying guide or use the model comparison to choose the one that is most suitable for you.

Do I need a driver's license to ride an electric bike on the road?

Click here to learn about the regulations related to electric bikes.

How long does the electric bike battery last?

Under normal usage, your battery can last for 3-4 years.

What preparations do I need to make before cycling?

Please carefully read our electric bike user manual before cycling. If necessary, you can also refer to our blog for cycling safety guidelines.

Maintenance and Troubleshooting

How do I maintain an electric bike?

Like any bicycle, electric bikes require regular maintenance to ensure safety and enjoyable riding. For more information on electric bike maintenance and cleaning, click here.

What should I do if the bike doesn't start?

Please check the cables to ensure they are not loose or disconnected. Simply loosen the black spiral wire cover until the quick disconnect plug is exposed, unplug it, and then reconnect it.

Troubleshooting guide.

1. Brake Malfunction
Check if the brake cables are loose or damaged. If not, consider replacing the brake caliper or brake lever and cable.

2. Assist Sensor Malfunction

Step1: Check if the sensor wires are loose or detached. If not, it may indicate a faulty assist sensor. Step2: Disassemble and replace the assist sensor.

3. Walk Assist Mode Error
Turn off and restart the electric bike (if the issue persists, consider replacing the controller).

4. Real-Time Mode Error
Turn off and restart the electric bike (if the issue persists, consider replacing the controller).

5. Low Voltage Error
Step 1: Remove the battery and check if it has sufficient charge. Step 2: Charge the battery. Step 3: If the issue remains after completing the first two steps, it may indicate a faulty motor. Replace the motor.

6. Motor Malfunction
Check if the motor connection wires are loose, detached, or plugged in incorrectly (if not, it may indicate a faulty motor, consider replacing the motor).

7. Twist Throttle Malfunction
Check if the connection wires are loose or detached (if not, it may indicate a faulty twist throttle, replace the twist throttle).

Brake Pad Replacement Guide

Tools Needed: Needle-nose pliers, hex wrench, replacement brake pads.

1. Removing the Brake Pads

a. Prepare the bike for maintenance. Start by turning off the bike and removing the battery.

b. Locate the brake pads. The brake pads are located inside the brake caliper on each wheel (refer to the photo).

c. Begin by removing the brake caliper. Use a hex wrench to remove the two brake caliper bolts from the bike frame (caution: be careful not to lose or misplace the washers inside the brake caliper bolts).

d. Carefully straighten the retaining pin with needle-nose pliers to remove the brake caliper bolts. Push up on the brake caliper.

e. Remove the old brake pads. Depress the spring plate to release the retaining pins and old brake pads.

2. Installing Brake Pads

a. Install the new brake pads into the brake caliper. Assemble the brake pads in the same configuration as the old ones. The friction material should be facing each other. Ensure that the top holes of each pad align with the retaining pin holes. Slide the new brake pads into the caliper to complete the installation.

b. Replace the brake pad retaining pins. Carefully bend the retaining pins to a 90° angle with needle-nose pliers to secure the brake caliper.

c. Reinstall the caliper. Position the caliper, aligning the mounting holes on the frame with the mounting points on the caliper. Insert the bolts with a hex wrench and tighten them evenly.

d. Before riding, reinstall the battery and test the brakes to ensure proper installation.

Brake Adjustment (Loose/Tight)

Tip: The best way to maintain brakes is to use both brakes simultaneously and engage the rear brake first to avoid excessive front wheel and fork tightening.

Brake adjustment includes:

· Check the wheels to ensure they are securely fastened in the frame dropouts. Improper wheel installation can cause the brake rotor to rub against the brake pads and create noise.

· Inspect the brake rotor for flatness and good condition. Damaged or dirty brake rotors can result in decreased braking performance or noise.

· Center the brake caliper by adjusting its positioning, bringing the inner pad (fixed part of the brake caliper) close to and parallel with the brake rotor. Incorrect brake pad or caliper positioning can lead to decreased braking performance or noise.

· Adjust the brake cable tension and check the brake lever. These final adjustments will help ensure properly adjusted brakes.

Crankset Replacement Guide

Prepare the bike for maintenance. Remove the battery and hold the power button for 10 seconds to discharge any remaining power.

1. Start by removing the left crank arm. Loosen the bolt with a hex wrench, then insert a crank puller tool to remove the crank arm.

2. Follow the same steps for the right-side crank arm, first remove the bolt with a hex wrench, then insert the crank puller tool into the opening.

3. Test the chain after installing the new crankset. The bike needs to be supported on a stand to elevate the rear wheel, and the crank must be rotated backward to rotate the rear wheel. Ensure the chain is properly connected to the chainrings.

PAS Sensor Replacement Guide

PAS Sensor Troubleshooting

1. Crank Removal (Refer to Crank Removal Guide)

a. Locate the PAS sensor behind the left pedal and check for any looseness.

b. If the PAS sensor is not loose, follow the cable from the PAS sensor to the connector.

c. Disconnect the PAS sensor connector and remove the controller.

d. Check for any loose connections between the controller and PAS sensor.

e.Inspect the connector for dirt, damage, or moisture. If there is dirt, damage, or moisture inside the connector, the sensor may need to be replaced.

2. PAS Sensor Replacement

a. Remove the old PAS sensor by disconnecting the cable from the main controller and loosening it.

3. PAS Sensor Installation

a. Install the new sensor, ensuring that the side with an arrow is facing towards the bike.

b. Reinstall the battery and perform a comprehensive test before riding.

Wiring Cable Troubleshooting

The wiring harness connects various electrical components on the bike. If the PUCKIPUPPY product supports indicating performing a wiring harness connector check, follow these steps to ensure the connectors are properly inserted and functioning.

Tools Needed: Hex wrench.

Prepare the bike for maintenance. Remove the battery and hold the power button for 10 seconds to discharge any remaining power. Flip the bike over and place it on the handlebars to prevent damage to the LCD display during maintenance.

1. Locate and remove the controller.

2. Check for loose connections in the wiring harness and reconnect them. When disconnecting the connectors, they must be pulled straight apart without twisting. If the interior looks normal, align the inner notch and pin and press them together directly without twisting.

3. Reinstall the controller following the above steps.

4. Reinstall the battery and perform a thorough test before riding.

Handlebar Grip and Stem Replacement Guide

Tools Needed: Pliers, hex wrench.

1. To remove the handlebars, start by loosening the handlebar clamp bolt.

2. Pry off the handlebar grip and slide it off the handlebars.
To remove the stem: Loosen the side bolts on the stem and then remove the center bolt from the stem. Then pull the stem off the fork.

Odometer Replacement Guide

Tools Needed: Hex wrench.

LCD Display Removal:

1. Prepare the bike for maintenance. Remove the battery and hold the power button for 10 seconds to discharge any remaining power.

2. Disconnect the LCD display connector. Follow the cable from the back of the LCD display to the wiring harness.

3. Pull apart both ends (without twisting) to disconnect the LCD display from the connecting cable.

4. Remove the LCD display. Use a hex wrench to loosen the bolts securing the LCD display, then pull it off the handlebars.

5. Remove the odometer controller. Loosen the clamping bolt with a hex wrench and remove it.

Brake Lever Replacement Guide

1. To remove the brake lever, first loosen the brake cable on the brake caliper.

2. Depress the control lever to expose the internal mechanism, then loosen the brake cable cover on the control lever.

3. Next, disconnect the cable from the brake caliper by pulling it, and loosen the bolt on the lever to remove it.

Brake Rotor Replacement Guide

1. Remove the wheel first, then remove the brake rotor (refer to the wheel replacement guide for assistance).

2. Use a hex wrench to remove the five bolts that secure the brake rotor to the wheel, then simply lift off the brake rotor.

Wheel and Fork Replacement Guide

Fork Removal:

1. Remove the bolt connecting the fork to the rear fork.

Front Wheel Removal:

(Operations similar to the initial installation of the wheel)

1. Flip the bicycle and stabilize it on the handlebars.

2. Use a wrench to loosen the two front wheel bolts on both sides. Locate and loosen the front wheel bolts, then remove them with a wrench.

3. Remove the front wheel. Lift the front wheel gently off the front fork.

Rear Wheel Removal:

1. Flip the bicycle upside down, remove the fork (as mentioned above), and then unscrew the bolt connecting the rear wheel.

2. Cut the tie wrap and disconnect the motor wires.

3. Remove the derailleur and lift the rear wheel. Separate the rear wheel by removing the brake rotor (refer to the brake rotor replacement guide).

Shifter Replacement Guide

1. To remove the shifter, cut off the end of the shifter cable and release it from the derailleur.

2. After removing the brake lever, throttle, and brake lever (refer to the brake lever, throttle, and brake lever replacement guide), unscrew the bolt from below the shifter, then slide it out and remove the shifter cable with the housing.

3. When installing a new shifter, insert the cable into the groove and push it in.

Taillight Replacement Guide

Cut the tie wrap to loosen the connection wires, then pull and remove it. Then unscrew the bolt at the back of the taillight to remove it.

Throttle Replacement Guide

1. To remove the throttle, the handlebar must be removed first (refer to the handlebar replacement guide).

2. Loosen the bolt and disconnect the wires connecting to the throttle. Pull down the throttle from the handlebar to remove it.

Derailleur Replacement Guide

1. Push the derailleur forward to release the chain from the crank.

2. Unscrew the outer chip from the derailleur and release the chain from the derailleur.

3. Unscrew the bolt of the derailleur's jockey wheel.

4. Unscrew the center bolt that connects the derailleur to the bicycle to remove it.

5. After removal, loosen the bolt that secures the derailleur cable and unscrew the derailleur cable from the derailleur.

Installation Guide:

1. When installing, first attach the derailleur to the bicycle.

2. Next, install the middle chip and thread the chain over it.

3. Install the outer chip, aligning the chain over it as shown.

4. Finally, insert the derailleur cable into the derailleur and tighten it.

Technical
Headlight Replacement Guide

Unscrew the headlight bolt from the front fender and disconnect the wires to remove the headlight.

Derailleur Adjustment Guide

1. Prepare the bike for maintenance. Remove the battery and hold the power button for 10 seconds to discharge any remaining power.

2. Test the alignment. Rotate the pedals forward while shifting with one hand. When using the derailleur, ensure the chain smoothly moves to each gear. Test by rotating the wheel one or two full turns at a time.

a. The shifter cable tension may be too tight. Loosen the barrel adjuster on the derailleur. Rotate the barrel adjuster on the derailleur half or full turn to loosen it.

b. The derailleur cable may be too loose. Tighten the barrel adjuster on the derailleur. The derailleur barrel adjuster should rotate half to full turn.

3. Switch between all gears to test alignment. Rotate the crank forward with one hand while adjusting the gears. Ensure the derailleur smoothly moves the chain from 1st gear to 7th gear.

4. Reinstall the battery and perform a thorough test before riding.