Manual
FAQ
What is the most suitable electric bike for me?
You can read the electric bike buying guide or use the model comparison to choose the one that is most suitable for you.
How long will it take for me to receive the electric bike I purchased?
Orders will be processed within 48 hours on business days. Once the order has been shipped, a shipping confirmation email will be sent to your email address. We use FedEx for transportation. Please allow 2-7 business days for the shipment to reach your specified location. Pre-order orders will have the estimated shipping date indicated on the product page. Any delivery dates provided by PUCKIPUPPY are estimated dates.
How can I track my order?
You can click on "Track" to view your order status.
Are taxes required for the order?
State sales tax (and applicable local sales tax) will be required and applied to all orders shipped to the following states: Alabama/District of Columbia/Arizona/Arkansas/California/Colorado/Connecticut /Florida/Georgia /Idaho/Illinois/Indiana/Iowa/Kansas/Kentucky/Louisiana/Maine/Maryland/Massachusetts/Michigan/Minnesota/Mississippi/Missouri/Nebraska/Nevada/New Jersey/New Mexico/New York/North Carolina/North Dakota / Ohio/Oklahoma/ Pennsylvania/Rhode Island/ South Carolina / South Dakota / Tennessee/ Texas/Utah/ Vermont/Virginia/Washington/West Virginia /Wisconsin /Wyoming.
How much is the shipping fee?
All electric bikes enjoy free shipping service. Our shipping service is only available for addresses within the continental United States, which includes
48 states.
Can discounts be stacked?
Only one coupon can be used per order, and we do not support coupon stacking. The final interpretation right belongs to PUCKIPUPPY.
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